Returns

Returns Policy (last updated 06/01/2026)

Applies to: Sales by Legwear International Limited (“Seller,” “we,” “us”) to business customers (“Buyer,” “you”) purchasing for resale, commercial use, or internal business use.

 

1) Purpose and scope

This policy governs the process and conditions under which Seller may authorise the return of goods supplied to Buyer (“Products”).
Unless Seller expressly agrees in writing, all sales are final, and returns are not accepted except as set out in this policy (e.g., defective goods, incorrect shipment, or approved commercial return).

2) Definitions

• RMA: Return Merchandise Authorisation issued by Seller.
• Defective: Product that fails to perform materially in accordance with Seller’s published specifications due to a manufacturing fault (excluding damage, misuse, or normal wear).
• Incorrect Shipment: Seller shipped an item different from the purchase order (PO) or shipped an incorrect quantity.

3) Return categories and eligibility

A. Defective / Nonconforming Products (Warranty/Quality Returns)

Seller will accept returns for Products that are defective or materially nonconforming when:

• Buyer notifies Seller within 30 days of delivery (or discovery of a latent defect, but no later than 3 months), and
• Buyer provides evidence reasonably requested (photos, batch/serial numbers, etc.).

Remedy (at Seller’s option): repair, replacement, or credit/refund for the net purchase price paid for the defective units.

Note: Any remedies are subject to Seller’s warranty terms (if any) and the limitations in Section 11.

B. Incorrect Shipment (Seller Error)

Seller will accept returns for Products shipped incorrectly when:

• Buyer notifies Seller within 7 business days of delivery, and
• Products are unused and in original packaging (unless damage occurred in transit).

Remedy: replacement shipment and/or credit for the incorrect items. Seller will cover reasonable return freight as per Section 7.

C. Commercial/Stock Returns (Change of Mind / Overstock)

Seller may, at its sole discretion, authorise stock returns when:

• The request is made within 14 days of the invoice date,
• Products are unused, uninstalled, unmarked, and in resalable condition with original packaging and labels,
• Products are current, standard items (not excluded under Section 4).

Restocking fee: [0–25]% of net invoice value (typical: 15–20%), deducted from credit.
Credit basis: credit is issued at the net price paid (excluding outbound freight, duties, taxes, and fees), unless otherwise agreed in writing.

4) Non-returnable items (no exceptions unless agreed in writing)

The following are not eligible for return:

• Custom, made-to-order, or configured products
• Special-order/non-stock items
• Products marked “non-cancellable/non-returnable (NCNR)”
• Clearance/end-of-line items sold “as is”
• Products that are not in original packaging or condition
• Items returned without a valid RMA or outside the authorised return window

5) Return authorisation (RMA) requirement

All returns require an RMA issued by Seller before shipment.
To request an RMA, Buyer must provide:

• PO number and Seller invoice number
• SKU(s), quantity, and reason for return
• Evidence of defect/issue (if applicable)

Seller will respond with approval/denial and instructions within 7 business days.

6) Packaging, labelling, and condition requirements

• Buyer must pack Products securely to prevent transit damage.
• RMA number must be clearly labelled on the outer carton and included on packing documents.
• Returns must match authorised SKU/quantities; unauthorised items may be rejected or disposed of at Buyer’s expense.
• Products must be returned complete with all components originally supplied.

7) Freight, risk of loss, and shipping method

Unless otherwise agreed in writing:

• Seller error (defective/incorrect shipment confirmed): Seller will provide routing instructions and may issue a prepaid label or arrange collection. If the Buyer ships without authorisation or routing instructions, the Seller may decline to reimburse the freight.
• Commercial/stock returns: Buyer is responsible for all return freight, insurance, duties, and customs brokerage.
• Risk of loss: Title and risk of loss remain with Buyer until Seller receives and inspects the return at Seller’s designated facility.

8) Inspection and disposition

All returns are subject to inspection. Seller may:

• Accept and issue credit/replacement per this policy, or
• Reject the return if the Products do not meet eligibility/condition requirements.

Rejected returns may be returned to Buyer freight collect or, if Buyer does not provide instructions within 30 days, disposed of at Buyer’s cost where legally permitted.

9) Credits, refunds, and timing

• Credit amount is based on net invoice price, less applicable restocking fees, missing components, refurbishment/repackaging costs, and any damage.
• Processing time: Seller aims to process accepted returns within 5 business days after receipt and inspection.

10) Transit damage

• Buyer must note damage on the carrier delivery receipt (where possible) and notify Seller within 3 days. Buyer must retain packaging for inspection and cooperate with carrier claims.

11) Limitations of liability

To the maximum extent permitted by law:

• Seller is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, business interruption, or third-party claims.
• Seller’s aggregate liability relating to any return, Product, or invoice will not exceed the amount paid by Buyer for the affected Products.

12) Compliance, recalls, and safety

Where a Product is subject to a recall or regulatory action:

• Buyer must follow Seller’s recall instructions.
• Returns/handling may be subject to additional legal, safety, and documentation requirements.

13) How to initiate a return

Email: info@legwearinternational.com

Include: invoice #, PO #, SKU, qty, reason, photos (if applicable), and preferred resolution (replace/credit).