An important update regarding our pricing and order structure.
After careful planning and review, we’re pleased to share that we are reopening sales with a revised pricing model. As part of this restructure, we’ve implemented a 15% discount on our product prices.
The 15% discount will be automatically applied at checkout on all orders.
However, going forward, retailers will be responsible for paying any applicable duties and tariffs. We initially explored building these fees into a standard price increase, but this significantly raised costs. Instead, we believe this revised approach offers more transparency and flexibility for your business.
Helping You Navigate Changes
We understand this may impact previous quotes or conversations you’ve had with customers. Please know we’re doing everything possible to ease this transition and remain committed to supporting our valued retail partners.
We’re a small, family-run business, and your support means everything to us. Thank you for your patience and ongoing partnership.
You can view and download the new pricing structure
How It Works:
After you place your order, we will contact you to gather the following information needed for international shipping:
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EIN or Social Security Number – Required for customs clearance.
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UPS Account Number (if available) – If you already have a UPS account, you can use it for shipping.
Don’t have a UPS account?
No problem – you can use UPS International Prepaid Payment Application (IPPA) to pay duties and taxes in advance. There are two easy ways to access IPPA:
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Via shipment notification:
We’ll need your name, email, and phone number so UPS can send you a payment link. (You must opt in to receive notifications from UPS. You can do this here.) -
Via tracking link:
Once your order is shipped, you can access the IPPA link through the UPS tracking page.
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Estimate of Duties:
We’ll also send you an estimate of the customs duties payable upon delivery. -
Final Confirmation:
Once you confirm all details, we’ll go ahead and organise the shipment.
SHIPPING RATES
Shipping (Transit time 3-5 working days)
Minimum order value $100
$40 for orders between $100 - $800
$65 for orders between $800 - $1600
$90 for orders between $1600 - $2400
$115 for orders between $2400 - $3000
Approximately $100 clearance fees per shipment charged by UPS on top of the applicabale duties.
On a personal note, our U.S. Sales Manager is expecting to welcome her baby girl into the world next week! While she will continue to monitor and respond to emails as best she can (even if it's from the hospital!), we kindly ask that you place orders through our B2B website to help ensure the most efficient processing and delivery during this time. We truly appreciate your understanding and support—and keep an eye out for baby pictures once she makes her debut!